Frequently asked questions
Everything about ordering wholesale, shopping as an individual, booking event catering, delivery, payment and accounts.
General
What does Miel & Sel do?
We're a pastry workshop with three activities: wholesale pastry supply for restaurants and food service, a retail shop for individuals in Paris, and made-to-order event catering across six world cuisines.
Where are you based, and which areas do you deliver to?
We are based in Chanteloup-en-Brie (Seine-et-Marne). Wholesale orders are delivered nationwide within 2 business days; retail (individual) orders are delivered in Paris and the inner suburbs (75, 92, 93, 94); event catering covers Paris and the inner suburbs, with possible extension further out.
Do you offer halal, vegetarian, vegan or gluten-free options?
Yes. Allergen information is listed for every wholesale product, and our event catering dishes each show their compatible diets (halal, vegetarian, vegan, gluten-free...). Tell us your requirements when ordering or requesting a quote.
How can I contact you?
By email, or via the quote request forms on the relevant pages (catalogue, event catering, custom prep). We reply within one business day.
Trade / wholesale
Is there a minimum order for wholesale?
Our trade pricing applies from 24 units per ordered reference, with tiered volume discounts up to −22% across your total order.
Do I need an account to order wholesale?
No — you can order directly from the catalogue or request a quote without an account. A free pro account (SIRET required) lets you track your order history and download invoices.
What is the difference between ordering directly and requesting a quote?
Ordering directly confirms a standard order from the catalogue at listed pricing. A quote request is for custom needs — specific volumes, made-to-order kitchen prep, or anything outside the standard catalogue — and gets a tailored, no-obligation proposal within 48 business hours.
Do you only supply pastry?
No. Beyond ready-to-serve desserts, we also subcontract kitchen prep work to order: cut fruit and vegetables, poultry ballotines, meat prep, sous-vide cooking, meat jus, and recurring mise en place every few days. See our "kitchen prep" page for examples, or request a quote.
How is wholesale pricing displayed?
All wholesale (trade) prices are shown ex-VAT (HT).
Retail shop
Is there a minimum order in the retail shop?
No, there is no minimum order for individual customers.
Where do you deliver, and how much does it cost?
We deliver to Paris and the inner suburbs (75, 92, 93, 94). Delivery pricing is shown at checkout before you pay.
How do I pay?
By secure card payment online, processed by our payment provider Stripe. Prices in the shop are shown including VAT (TTC).
How does the loyalty programme work?
Create a free account, and you'll earn 1 point for every euro spent, credited once your order is paid. 100 points are worth €1 off, which you can use whenever you like on a future order.
Do I need an account to order?
No, you can order without one. Creating a free account lets you save your details, track past orders, and earn loyalty points.
Event catering
Do you offer halal, vegetarian or gluten-free options?
Yes. Our Moroccan and Malian cuisines are prepared without pork, and every dish on our menu lists its compatible diets (halal, vegetarian, vegan, gluten-free...). Tell us your requirements when you request a quote and we'll build the menu accordingly.
What is the minimum guest count for an event?
Our event packages work from around thirty guests upward, with no upper limit for large receptions such as weddings.
Are service staff and equipment included?
Service (staff, tableware, furniture) is offered as an option depending on your event format — see the "Options & add-ons" section on our event catering page, or request a quote that includes these services.
Which areas do you cover?
We cover Paris and the inner suburbs (75, 92, 93, 94), with possible extension further out depending on the event — contact us to check your area.
How far in advance should I book?
Ideally allow 2 to 3 months for a wedding (more during peak season, May to September), 3 to 4 weeks for a corporate event, and 1 to 2 weeks for a private dinner. Your quote itself is always ready within 48 business hours.
Is the quote free and without obligation?
Yes — every request gets a free, tailored proposal that you're free to accept or not.
Accounts & payment
Is my payment information secure?
Yes. We never store your card details — all payments (retail shop and, where applicable, pro accounts) are processed directly and securely by Stripe.
How do I access my invoices?
Pro account holders can view and download their invoices at any time from their account area. For individual orders, a receipt is emailed after each payment.
How do I reset my password or delete my account?
Contact us by email and we'll help you directly — see our Privacy Policy for details on your data rights.
Is my personal data protected?
Yes, in line with the GDPR. See our full Privacy Policy for details on what we collect, why, and your rights.
We're here to help
Can't find your answer above? Reach out and we'll get back to you within one business day.